How long does the warranty last?

Doesn’t that seem self-evident? However, in the bright lights of a trade show, it is easy to forget to enquire about warranty. Take the time to determine how long your new product’s warranty will last and what constitutes a warranty claim. As an example, consider a six-axis robot. Is the warranty valid for detachable parts such as grip pads or nozzles?

Remember that even reconditioned parts should be backed by a 12-month warranty. Once this formality is established — and confirmed in writing — you can be confident that you will not be caught in a warranty war if the equipment fails.

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